Shipping Policy 

Last updated: 13/05/2026

Thank you for shopping with [BUSINESS NAME]. This Shipping Policy explains how we process, ship, and deliver orders placed through www.agoowear.com.au

1. Order Processing

• Orders are processed within [1–3 business days] after payment is confirmed.
• Orders are not processed or shipped on weekends or public holidays.
• During peak periods, sales events, or holidays, processing times may be longer than usual.

You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

3. Domestic Shipping

We currently ship to addresses within [COUNTRY/REGION].

Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost packages caused by incorrect address information.

4. International Shipping

We offer international shipping to selected countries.

Customers are responsible for:

• Customs duties
• Import taxes
• VAT or local fees
• Any additional charges imposed by the destination country

International delivery times may vary due to customs processing.

5. Shipment Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take up to [24–48 hours] to update.

6. Lost, Stolen, or Delayed Packages

AGOO WEAR is not responsible for:

• Delays caused by shipping carriers
• Weather disruptions
• Customs delays
• Lost or stolen packages marked as delivered

If your package is missing, please contact the shipping carrier first. You may also contact us at contactus@agoowear.com.au for assistance.

7. Damaged Items

If your order arrives damaged:

1. Take photos of the packaging and item.
2. Contact us within [48 hours] of delivery.
3. Email your order number and photos to [SUPPORT EMAIL].

We will work with you to resolve the issue as quickly as possible.

8. Incorrect Shipping Information

If a package is returned due to an incorrect or incomplete address provided by the customer:

• The customer may be responsible for reshipping costs.
• Refunds may exclude original shipping fees.

9. Shipping Restrictions

We do not ship to:

• P.O. Boxes (if applicable)
• Certain countries or regions restricted by law
• Military addresses (if applicable)

10. Contact Us

If you have any questions about this Shipping Policy, contact us:

AGOO WEAR
Email: contactus@agoowear.com.au
Website: www.agoowear.com.au